Privacy Policy.
This notice explains how The Debt Doc collects, uses and protects personal information submitted through this website.
Effective date: 4 November 2026
Who is responsible for your information?
The Debt Doc is a sole proprietorship and registered debt counselling practice, NCRDC4143. The proprietor acts as the responsible party and Information Officer for personal information processed by the practice. Privacy enquiries and requests may be sent to admin@thedebtdoc.co.za.
What we collect
Depending on the form you use, we may collect your name, telephone number, email address, town, preferred contact method, a message about your circumstances and an approximate debt amount. Please do not submit identity numbers, bank details, account numbers or documents through the website assistant.
Why we use it
We use the information to respond to your enquiry, arrange a confidential assessment, provide the service you request, maintain appropriate records and comply with applicable legal obligations. We do not use an enquiry as consent for unrelated marketing.
Sharing and storage
Information is accessible only to the proprietor and service providers who require it for the stated purpose, such as website hosting and email delivery providers. We do not sell personal information.
How long we retain information
We retain personal information only for as long as it is needed to respond to an enquiry, provide debt counselling services, exercise or protect lawful rights, meet contractual duties, or comply with legal and regulatory record-keeping requirements. When we are no longer authorised or required to retain identifiable information, it will be securely deleted, destroyed or de-identified.
Your choices and rights
You may ask what personal information we hold about you, request correction or deletion where applicable, object to certain processing, or withdraw consent. A deletion request may be limited where the information must still be retained by law or for another lawful purpose. Contact us at the email address above. You may also contact the South African Information Regulator if you believe your information has been handled unlawfully.
Website security and cookies
We use reasonable technical and organisational safeguards to protect information. The website may use essential cookies and privacy-conscious measurement tools. Any non-essential advertising or tracking technology should be activated only in accordance with the applicable consent requirements.